Brand: upsimples
Color: Black
Features:
- CLASSIC & DURABLE: With sturdy frame, high definition cover, safe packing, upsimples picture frame will protect your photo and give a clear view.
- DOUBLE SIZE DESIGN: Black 8x14 inch picture frame perfects for 3 4x6 photos with Mat or 8x14 photo Without Mat. Different choices can provide you with a variety of matching ideas.
- EASY MOUNTING: The Rotating Spring Plate makes it easy to install and remove the back panel, and can be hung horizontally or vertically.
- GIFT & BE MERRY: upsimples 8x14 frame set not only the simple yet classic design for any home or office decor, but also a heartfelt gifts for everyone.
- INTACT PARTS AND PACKING: Protective Packaging allows you to not worry about missing parts and receiving damaged products.
model number: PFUP0018AMUS
Part Number: PFUP0018AMUS
Package Dimensions: 14.8 x 8.7 x 0.7 inches
Shipping, Return & Refund Policy
Thank you for shopping with SJ Mall! We are committed to providing you with the best shopping experience. Please review our Shipping, Return, and Refund Policy carefully before making a purchase.
Shipping Policy
Processing Time:
✅ Orders are processed within 1-3 business days after payment confirmation.
✅ Once your order is placed, we will purchase the item from our supplier and ship it directly to your address.
Shipping Time:
🚚 Delivery times vary depending on your location:
- Most orders are delivered within 5-10 business days.
- Remote areas may experience slightly longer shipping times.
Shipping Cost:
💲 Shipping costs are calculated at checkout based on destination and package weight.
💰 Free shipping may be available for orders exceeding a specific amount (if applicable).
Tracking Information:
📦 Once your order is shipped, you will receive a confirmation email with tracking details.
⏳ Please note that tracking information may take 1-2 business days to update.
Return Policy
We want you to be satisfied with your purchase, but returns are only accepted under specific conditions. Please read our return policy carefully.
Eligibility for Returns:
✅ Returns are only accepted for:
- Defective items due to manufacturing errors.
- Incorrect items received due to our mistake.
⏳ Items must be returned within 30 days of delivery.
🔹 The item must be unused, in its original packaging, and include all accessories.
🚫 We do NOT accept returns for: ❌ Items that are not defective or incorrectly shipped.
❌ Change of mind or personal preference (e.g., "I don’t like it anymore").
❌ Personal care products, perishable goods, or customized items.
❌ Digital products or items marked as "Final Sale".
Return Process:
1️⃣ Contact our customer support team at support@sj-mall.com with:
- Your order number
-
Photos/videos of the defective or incorrect item
2️⃣ Our team will review your request and provide return instructions if eligible.
3️⃣ Once approved, return the item to the provided address.
Return Shipping Costs:
🚚 If the return is due to our mistake (defective or incorrect item), we will cover the return shipping costs.
📦 If the return does not meet our eligibility criteria, it will not be accepted.
Refund Policy
Refund Eligibility:
💰 Refunds are processed only after the returned item is received and inspected.
✅ If the item is in its original condition, a full refund will be issued to your original payment method.
Refund Timeframe:
⏳ Refunds typically take 5-7 business days after we receive and inspect the returned item.
💳 Processing time may vary depending on your bank or payment provider.
Partial Refunds:
🔹 If the returned item is damaged, missing parts, or not in its original condition, only a partial refund may be issued.
Order Cancellations:
❌ Orders can only be canceled within 24 hours of placement. After this period, the order may already be in processing and cannot be canceled.
Defective or Incorrect Items:
📢 If you receive a defective or incorrect item, contact our support team immediately.
📦 We will offer a replacement or full refund at no additional cost to you.
Contact Us
📧 Email: support@sj-mall.com
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We appreciate your business and look forward to serving you again!
🔗 Shop with confidence at SJ Mall 🚀
FAQs
How to buy a product?
1. How do I place an order on SJ Mall?
Follow these simple steps to buy a product on SJ Mall:
1️⃣ Browse Products – Visit SJ Mall and explore our collection.
2️⃣ Select Your Product – Click on the product you want to buy and choose size, color, or quantity (if applicable).
3️⃣ Add to Cart – Click the "Add to Cart" button. You can continue shopping or proceed to checkout.
4️⃣ Go to Checkout – Click on the cart icon (🛒) at the top right and select "Proceed to Checkout".
5️⃣ Enter Your Details – Fill in your shipping address and contact information.
6️⃣ Choose a Payment Method – Select your preferred payment method (Credit/Debit Card, PayPal, etc.).
7️⃣ Confirm & Pay – Review your order and click "Place Order" or "Pay Now".
8️⃣ Receive Confirmation – You will get an order confirmation email with tracking details once your order is shipped. 🚚
2. Do I need an account to buy?
🔹 No, you can checkout as a guest.
🔹 However, creating an account allows you to track orders, save shipping details, and get exclusive deals.
3. What payment methods are available?
SJ Mall accepts:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
💰 PayPal, Apple Pay, Google Pay
🔄 Other local payment options (if available)
4. How do I track my order after purchase?
1️⃣ Log in to your SJ Mall account.
2️⃣ Go to "My Orders" to check your order status.
3️⃣ Once shipped, you will receive a tracking number via email.
You can also use our Track Order feature on the website.
5. Can I cancel or modify my order?
If your order hasn’t been processed yet, you may be able to cancel or modify it.
📧 Contact support immediately at support@sj-mall.com for assistance.
6. What if I need help with my order?
For any issues, feel free to contact our customer support team:
📧 Email: support@sj-mall.com
🔗 Start Shopping Now at SJ Mall! 🛍🚀
I am a new user. How should I start?
1. How do I create an account on SJ Mall?
Follow these steps to sign up:
1️⃣ Visit SJ Mall.
2️⃣ Click on the "Sign Up" or "Create Account" button.
3️⃣ Enter your name, email, and password.
4️⃣ Click "Register" and verify your email if required.
5️⃣ Your account is now ready! 🎉
2. Do I need an account to shop on SJ Mall?
No, you can check out as a guest. However, creating an account allows you to:
✅ Track your orders easily.
✅ Save your shipping details for faster checkout.
✅ Receive exclusive deals and promotions.
3. How do I place my first order?
1️⃣ Browse products and add items to your cart.
2️⃣ Click "Checkout" and enter your shipping details.
3️⃣ Choose a payment method (Credit Card, PayPal, etc.).
4️⃣ Confirm your order and make the payment.
5️⃣ You’ll receive an order confirmation email with tracking details. 🚚
4. What payment methods are available?
SJ Mall accepts:
💳 Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
💰 PayPal, Apple Pay, Google Pay
🔄 Other local payment options (if available)
5. How do I track my order?
1️⃣ Log in to your SJ Mall account.
2️⃣ Go to "My Orders" to view your order status.
3️⃣ Once shipped, you’ll receive a tracking number via email.
You can also track your order using the "Track My Order" section on our website.
6. What should I do if I need help?
If you have any issues, feel free to contact our customer support team:
📧 Email: support@sj-mall.com
Are my details secured?
1. Is my personal and payment information safe on SJ Mall?
Yes! At SJ Mall, we prioritize your privacy and security. Our website is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information.
2. How does SJ Mall protect my payment details?
When you make a payment, your credit card details are processed securely through Shopify’s Payment Gateway and are never stored on our servers. Shopify is PCI DSS Level 1 compliant, ensuring secure payment processing.
3. Does SJ Mall store my credit card information?
No, we do not store your credit card details. All transactions are securely processed through Shopify’s certified payment gateways to ensure maximum security.
4. How can I ensure my information stays safe?
To keep your account secure, we recommend:
✅ Using a strong password for your account.
✅ Never sharing your login credentials with anyone.
✅ Ensuring that you are shopping on our official website: https://sj-mall.com.
✅ Keeping your device and browser updated to the latest security standards.
5. What should I do if I suspect unauthorized activity on my account?
If you notice any suspicious activity on your SJ Mall account, please:
🚨 Change your password immediately.
🚨 Contact our customer support for assistance.
📧 Email: support@sj-mall.com
How Do I Make Payment by My Credit Card on SJ Mall?
SJ Mall accepts major credit cards, including:
✅ Visa
✅ MasterCard
✅ American Express
✅ Discover
We also support alternative payment methods like PayPal, Apple Pay, and Google Pay.
2. How do I pay with my credit card?
Follow these steps to complete your purchase using a credit card:
1️⃣ Add items to your cart and click "Checkout".
2️⃣ Enter your shipping details and select a delivery method.
3️⃣ Choose "Credit Card" as your payment option.
4️⃣ Enter your card details, including:
Cardholder's name
Card number
Expiry date
CVV (security code on the back of your card)
5️⃣ Click "Pay Now" to complete your purchase.
6️⃣ You will receive an order confirmation via email once the payment is successful.
3. Is my credit card information secure?
Yes! SJ Mall uses Shopify's secure payment gateway with SSL encryption to protect your data. Your credit card information is never stored on our servers.
4. Why is my credit card payment failing?
If your payment is not going through, please check the following:
🔹 Ensure that your card details are entered correctly.
🔹 Make sure your card has sufficient balance.
🔹 Check if your bank has placed any restrictions on online purchases.
🔹 Contact your bank to verify if they have blocked the transaction.
If the issue persists, please contact our customer support at support@sj-mall.com.
5. Can I save my credit card details for future purchases?
Yes, Shopify allows you to securely save your payment details for faster checkout on your next order. You can manage saved payment methods under your account settings.
6. Will I receive an invoice for my payment?
Yes! Once your payment is successful, an order confirmation and invoice will be sent to your registered email.
7. What should I do if I get charged but don’t receive an order confirmation?
If you were charged but didn’t receive an order confirmation within 30 minutes, please:
✅ Check your spam/junk folder.
✅ Contact SJ Mall customer support with your payment details for verification.
📧 Email: support@sj-mall.com