Shipping, Return & Refund Policy
Thank you for shopping with SJ Mall! We are committed to providing you with the best shopping experience. Please review our Shipping, Return, and Refund Policy carefully before making a purchase.
Shipping Policy
Processing Time:
✅ Orders are processed within 1-3 business days after payment confirmation.
✅ Once your order is placed, we will purchase the item from our supplier and ship it directly to your address.
Shipping Time:
🚚 Delivery times vary depending on your location:
- Most orders are delivered within 5-10 business days.
- Remote areas may experience slightly longer shipping times.
Shipping Cost:
💲 Shipping costs are calculated at checkout based on destination and package weight.
💰 Free shipping may be available for orders exceeding a specific amount (if applicable).
Tracking Information:
📦 Once your order is shipped, you will receive a confirmation email with tracking details.
⏳ Please note that tracking information may take 1-2 business days to update.
Return Policy
We want you to be satisfied with your purchase, but returns are only accepted under specific conditions. Please read our return policy carefully.
Eligibility for Returns:
✅ Returns are only accepted for:
- Defective items due to manufacturing errors.
- Incorrect items received due to our mistake.
⏳ Items must be returned within 30 days of delivery.
🔹 The item must be unused, in its original packaging, and include all accessories.
🚫 We do NOT accept returns for: ❌ Items that are not defective or incorrectly shipped.
❌ Change of mind or personal preference (e.g., "I don’t like it anymore").
❌ Personal care products, perishable goods, or customized items.
❌ Digital products or items marked as "Final Sale".
Return Process:
1️⃣ Contact our customer support team at support@sj-mall.com with:
- Your order number
-
Photos/videos of the defective or incorrect item
2️⃣ Our team will review your request and provide return instructions if eligible.
3️⃣ Once approved, return the item to the provided address.
Return Shipping Costs:
🚚 If the return is due to our mistake (defective or incorrect item), we will cover the return shipping costs.
📦 If the return does not meet our eligibility criteria, it will not be accepted.
Refund Policy
Refund Eligibility:
💰 Refunds are processed only after the returned item is received and inspected.
✅ If the item is in its original condition, a full refund will be issued to your original payment method.
Refund Timeframe:
⏳ Refunds typically take 5-7 business days after we receive and inspect the returned item.
💳 Processing time may vary depending on your bank or payment provider.
Partial Refunds:
🔹 If the returned item is damaged, missing parts, or not in its original condition, only a partial refund may be issued.
Order Cancellations:
❌ Orders can only be canceled within 24 hours of placement. After this period, the order may already be in processing and cannot be canceled.
Defective or Incorrect Items:
📢 If you receive a defective or incorrect item, contact our support team immediately.
📦 We will offer a replacement or full refund at no additional cost to you.
Contact Us
📧 Email: support@sj-mall.com
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We appreciate your business and look forward to serving you again!
🔗 Shop with confidence at SJ Mall 🚀